You can return or exchange any products to us that have been purchased from Dux(Thailand).Co.,Ltd. that arrives with a defect. However you must do this within 7 days of receipt of your order. Defective goods will be processed as per the manufacturer’s warranty.
You can contact us to return the product with the receipt and video or pictures of the defected product.
Products damaged by abuse, misuse, normal wear and tear, or lack of reasonable care is not covered by the manufacturer’s warranty and cannot be returned at any time after purchase.